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Agents’ Reactions to ResNet
•"This computer is just wonderful. The colors are great. It's easy
to look at. It's a lot of
fun."
•"It makes the customer feel confident that you know
what you're doing."
•"You have time to think about more important things
like non-stop service to certain cities that
we have that other airlines don't."
•"Not going home at night with headaches. That's my favorite part."
•"It's fun.
It's new and it's different.
You look at the big picture and
what it can save Northwest and the revenue we can bring in.
The bottom line is it's a great system - it's a moneymaker. It's
quick, it's fun and it's easy. What
more can you want?"